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If you have purchased a recurring subscription (one which is renewed automatically every month, year, etc.) and your payments are made via PayPal, follow the instructions below. If you have any other type of subscription or would like to request reimbursement, please contact the channel manager directly. The channel manager's contact information can usually be found on the player in a section called "Help" or "Contact".
To cancel a recurring subscription in PayPal:
1. Log in to your account at https://www.paypal.com
2. Click the 'History' subtab.
3. Choose the 'Subscriptions' field from the 'Show' drop-down menu.
4. Check the 'From' box and change date to encompass the month during which you first subscribed.
5. Click 'Search'.
6. Locate the specific 'Subscription Creation' item you wish to cancel and click 'Details' next to it.
7. At the bottom of this page, click 'Cancel Subscription'.
8. On the confirmation page click 'Cancel Subscription' again.
Please note:
A) When viewing your subscription details, make sure you are clicking on the transaction that is titled 'Subscription Creation' and not a payment transaction.
B) The scheduled payment will need to be canceled at least one day prior to the scheduled date of the next payment.
C) Canceling a Subscription on the day of a scheduled payment will not guarantee the payment will not be sent.
If you still experience difficulties with cancelling your subscription, you can reach the PayPal Customer Service at 1-402-935-2050
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