General and Windows PC FAQs:

Questions

What are the minimum system requirements to run a player on my computer?

The player window does not appear at all.  How do I open the player?

I can see the video but cannot hear the audio, or vise versa.  How do I fix this?

Either the video stutters or I get one of these errors:  “System Error”, “There seems to be a problem with the video stream.  Please try again.” or “Sorry, our servers are currently busy.  Please try again later.”  I have tried again later and get the same error.  What can I do?

The video will not play.  What can I do?

The player says "Windows Media Player not detected" but I know it is installed.  What should I do?

I get the error:  IP Address Mismatch.  What is this and what can I do to fix it?

What settings should I be using in Windows Media Player?

I have a payment issue.  Who do I need to contact?

How can I watch the channel on my TV?

I use Firefox and cannot see the VCR controls. Why is this and what can be done?