| Narrowstep Player Help |
 | Basic Functions |
 | Overview |
| Bandwidth Detection |
| Welcome or News |
| Schedule/Timeline/24x7 |
| Highlights/VoD/What’s New |
| Live |
| Clicking on the video |
| I get an error or otherwise have trouble watching the video (Error Codes, Error Messages and other issues) |
| I get a Stream Error |
| I know my error code |
| WMP Error: 0x800705AA |
| WMP Error: 0xC00D0032 |
| WMP Error: 0xC00D10B3 |
| WMP Error: 0xC00D109 |
| WMP Error: 0xC00D109B |
| WMP Error: 0xC00D11B0 |
| WMP Error: 0xC00D11B3 |
| WMP Error: 0xC00D11CD |
| WMP Error: 0xC00D11C0 |
| WMP Error: 0xC00D11C3 |
| WMP Error: 0xC00D11C5 |
| WMP Error: 0xC00D11D2 |
| WMP Error: 0xC00D11D4 |
| WMP Error: 0xC00D1197 |
| WMP Error: 0xC00D1198 |
| WMP Error: 0xC00D2EF6 |
| Finding the error code |
| I get an error message that has no code |
| Windows Media Player not detected |
| Stream Error |
| System Error |
| I have Norton Internet Security installed |
| Cookies Have Been Disabled |
| Please Login / Must be logged in |
| I click to pay and nothing happens |
| Ticket Required |
| Ticket Expired |
| Subscription Required |
| Subscription Expired |
| Not enough credits |
| IP address mismatch error |
| Not available in your country |
| Schedule offline / The timeline has run out |
| Live event is over/not available right now |
| I am having another type of problem |
| I cannot open the player at all |
| I can open the player but the video shows only wavy lines, a “negative” effect, or everything is made of “funny colors” |
| I only get a green screen where the video should be |
| I can hear audio but cannot see the video or vise versa |
| The video will not play |
| I am having trouble logging in |
| I am having trouble making a payment |
| Things to know when using a Mac or other Non-Windows PC system |
| System requirements |
| Limitations |
| If you are having playback problems (dropped frames, missing audio etc) |
| It won’t go full screen |
| More info… |
| Getting Narrowstep players to work on Intel Macs |
| Transactions, Subscriptions and Pay-per-View |
| Access the Channel Player |
| Register on Channel |
| Buy your subscription |
| Paying with PayPal |
| Change you Registration Details or Password |
| Troubleshooting |
| View the FAQs and user tips |
| General and Windows PC FAQs: |
| Q: What are the minimum system requirements to run a player on my computer? |
| Q: The player window does not appear at all. How do I open the player? |
| Q: I can see the video but cannot hear the audio, or vise versa. How do I fix this? |
| Q: Either the video stutters or I get one of these errors: |
| Q: The video will not play. What can I do? |
| Q: The player says "Windows Media Player not detected" but I know it is installed. What should I do? |
| Q: I get the error: IP Address Mismatch. What is this and what can I do to fix it? |
| Q: What settings should I be using in Windows Media Player? |
| Q: I have a payment issue. Who do I need to contact? |
| Q: How can I watch the Channel on my TV ? |
| Q: I use Firefox and cannot see the VCR controls? |
| Macintosh (and other non-Windows platform) FAQs |
| Q: What are the minimum system requirements to run a player on my Mac? |
| Q: I have WMP 9 installed but the video still will not play. What should I do? |
| Q: I have Flip4Mac installed but the video still will not play. What should I do? |
| Q: The sound is echoing or the player is playing several streams at once which causes an odd echo effect. How do I fix this? |
| Q: I can’t watch the video in “full screen”. |
| Q: The VCR controls do not work or are not displayed. I cannot pause, FF or REW |
| Q: Microsoft is no longer supporting Windows Media Player on the Mac and I do not have WMP 9. Can I still watch the video? |
| Q: How can I disable the Flip4Mac plugin? |
|
Q: Do the players work on LINUX systems? |
| Further help |
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