Not enough credits

You will see this message if you have purchased credits but do not have enough remaining to cover the cost of the video you are currently trying to watch.  The parameters of a credits package are set by the channel manager.  They can be limited by time or by the number of instances the programme you spend your credits on can be viewed.  When you run out of credits, you will either need to purchase more credits or purchase a subscription, if available.

For more information on “pay-per-view” video, registration or logging in, please CLICK HERE.

If you are trying to pay to watch content and the payment window will not open, CLICK HERE

Please note that each channel is run by the people or company who owns that channel.  If you have comments or concerns regarding payments or the videos that are shown, you will need to contact them directly.  Contact information can usually be found on the player’s “Help” or “Contact” button.  This web site (and its e-mail address player@narrowstep.com) only provides technical support for the player.