| A: | Each channel is run by the people or company who owns that channel. If you have comments or concerns regarding payments or the videos that are shown, you will need to contact them directly. This web site (and its e-mail address player@narrowstep.com) only provides technical support for the player. Most players contain contact information in the ‘Help’ or ‘Contact’ button. If you are having trouble finding this information, send an e-mail to player@narrowstep.com and we will help you get in touch with the appropriate party. Please make sure your enquiry contains the name of the channel, your username on the player, the email address you signed up with and any transaction ID you received from the payment gateway where applicable. These generally need to be dealt with individually and we apologize for any trouble you have experienced. |
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