Q: The player window does not appear at all.  How do I open the player?

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A: The most likely cause for this is an active pop-up blocker (NOTE:  you may have more than one in operation).

 

A pop-up blocker is a small program or a function of another program that prevents anything from “popping up” (or opening) in a new window.  This is most effective in protecting against onslaughts of advertisements bogging down your computer and cluttering the screen while you visit web sites.  However, most of our players do need to “pop open” in a new window.  Therefore, you will need to do one of the following in order to be able to open the player:

 

1.  Disable your pop-up blocker.  Note that you may have more than one – several, even – installed on your machine.  Unless you do a custom installation, pop-up blockers are installed by default with programs such as Yahoo! Messenger.  Your firewall may also have a one in place.

 

2.  Many web browsers, including Internet Explorer, will allow you set which websites should allow pop-ups to be active.  If this is the case for you, you can allow all pop-ups from http://player.narrowstep.tv and http://player26.narrowstep.tv  To do this in Internet Explorer, go to the ‘Tools’ menu and select ‘Pop-up Blocker’ and then ‘Pop-up Blocker Settings’.  Enter http://player.narrowstep.tv and click ‘Add’. Repeat for http://player26.narrowstep.tv.

 

3.  When you visit the site you may see a yellow bar at the top of the page informing you that a pop-up has been blocked.  Follow its instructions to allow the content through.

 

4.  Most pop-up blockers can be temporarily overridden by holding down the ‘Ctrl’ key while clicking the link that should open the player.  Do not release the ‘Ctrl’ key until you see the box open that will contain the player.

 

5.  In Internet Explorer, go to the ‘Tools’ menu and select ‘Pop-up Blocker’ and then ‘Turn Off Pop-up Blocker’.

 

6.  If the player has been prevented from opening, the “launch page” will indicate this with text at the top of the page (NOTE:  most players use a launch page, but some do not).  Click the word “here” on the launch page and the player should open in a new window.