WMP Error: 0xC00D1197

C00D1197:  Cannot play the file OR System Error: This may be due to congestion between you and the media servers, or our servers are busy, or a local problem with your PC.  Please try again later

First, check you are connected to the internet.

Next, you may need to adjust your proxy settings:

1.  In Windows Media Player, click the ‘Tools’ menu and select ‘Options’.  Click the ‘Network’ tab and select all the protocol check boxes.  Click ‘Apply’ and try accessing the video again.  If you get another error, go to step 2.

2.  Verify the settings in the ‘Streaming Proxy Settings’ area.  If you do not know what your proxy server settings should be, select a protocol, click ‘Configure’ and then select ‘Autodetect proxy settings’ or ‘Use proxy settings of the Web browser’ (available for HTTP protocol only).  Do this for each protocol.  NOTE:  If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult with your internet service provider (ISP).

If you are still receiving streaming errors, try a different protocol on the player.  Go to the settings tab and select "Pop1 (http)" on the media servers drop down list (or "mms" if you are already on http).  If a different "Pop" is available for that channel, try that too.  NOTE:  Only “mms” is available on the Mac.