Remote Desktop Can’t Connect Error Fixed 2021 [Updated]

A remote desktop is a helpful feature allowing you to connect to any other computer from your personal computer. Its usage is a bit ordinary these days, especially when most of the companies are following work from home regime amid the Covid-19 pandemic. Sometimes, you might face issues connecting to the remote desktop. If you also work remotely, there are chances that you might have seen the error at least once “remote desktop can’t connect to the remote computer for one of these reasons windows 10”. 

There can be several reasons due to which your remote desktop can t connect to the remote computer. Some of the reasons include connectivity issues, incorrect login credentials, no internet connection, firewall settings disabled, etc. If you are also facing any such issues, read the article perfectly. In this article, we will discuss why the computer can t connect to the remote computer and the solution to fix the issue. First of all, let us see the different reasons that your remote desktop won’t connect.

What Causes Remote Desktop Connections To Fail In Windows?

remote desktop can t connect to the remote computer

However, there are various causes because of which the Remote Desktop Connection fails in Windows entering the wrong login details or a poor internet connection are the most common ones. In addition to that, several other reasons can cause the Remote Desktop Connection to interrupt in Windows 10. These reasons are as below:

  • Network Profile Issue: Generally, the remote desktop connections get blocked because you have a networking group or a public network profile in Windows.
  • Antivirus Issue: At times, installing an antivirus may block a couple of RDP’s features in Windows, which becomes a colossal reason behind you can’t connect to Remote Desktop successfully.
  • Remote Desktop Not Functioning After Windows Update: Sometimes, the RDP functionality may not be running appropriately after the Windows Update. Because it may get corrupted owing to the Windows Update. Hence you have to interfere with its renovation manually, not mechanically.

Some of the other possible errors can be:

  • Remote Desktop can’t connect to the remote computer for one of these reasons Windows 10
  • Remote Desktop can’t connect after Windows upgrade
  • Remote Desktop credentials not working
  • Certificate invalid or expired
  • Remote desktop won’t connect because of internet

Fixing The ‘Remote Desktop Can’t Connect To The Remote Computer’ Error

Before we get to know the different solutions to get rid of the remote desktop connection connectivity issues, make sure of the below points:

  • Ensure the Remote Desktop Service is Working: You have to make sure that the Remote Desktop is working. Typing services or Services.msc can let you know if it works. Check out the below image:

  • Verify RDP Feature Is Not Blocked Through Windows Firewall: It is crucial to verify if the Remote Desktop is unblocked. To know this, make a search through the Control Panels or you can type ‘Allow an application through Windows Firewall’ by opening the Start Menu.
  • Check the internet connection: Make sure the internet is working properly on your computer. It is a must have condition before you connect to the remote desktop.
  • Try deleting credentials: Several users face issues in connecting the Remote Desktop using their credentials. Hence deleting the saved Credentials is the best way to fix such issues. Deleting the credentials will solve your issue as a large number of users have claimed.

Let us check the different solutions to let you connect to the remote desktop seamlessly:

Fix1: Check the Firewall settings in Registry Editor

In order to get rid of this issue, go through the below-given points:

Step1: Open Regedit: If anyhow, you have inadequate console access to the affected system, you can remotely connect to start Regedit on an alternative server and hit a click on ‘Connect Network Registry’ appearing in the ‘File’. Here you can fill up the server name of the XenApp and click on it as shown below:

Step2: It displays the registry of the server affected

Fix2: Check out if Remote Connections are Permitted

Step1: Search for the Remote Settings and open ‘Allow Remote Connections’ to this PC as shown in the below image:

Step2: Click ‘OK’ on the ‘Allow Remote Connections to the PC’ to save changes

Allowing remote connections on your PC is as essential as allowing Remote Desktop throughout the Firewall. If this feature is a new thing and you are utilizing it as a naïve.

Step3: Now the Remote Connections are ready and can attempt connecting. There might be certain tiny issues, which could interrupt you to operate the RDP.

It is necessary to know whether the PC is Awake or in the Hibernate/ Sleep mode because the connection is not possible in any mode rather than Awake. Hence keep it awake and try again to connect.

Fix3: Delete the Credentials from RDP

Step1: You need to press Windows + S keys simultaneously and enter Remote Desktop. Now hit a click on Remote Desktop Connection appearing in the Menu as below:

Step2: Now you have to click on Settings by going to the Advanced tab, just after opening the Remote Desktop Connection Window.

Fix4: Shut Custom Scaling Off

Step1: Press Windows and I Key together as it is a shortcut to open the Settings Application.

Step2: Now move to the ‘System’ section

Step3: Check whether custom scaling is turned off or on. If it is on, a message saying “Custom Scale Factor is set” will get displayed. Turn it off and then sign out.

The issue regarding custom scaling might not connect to the Remote Desktop. Most of the users utilize custom scaling on massive monitors, but at times, it creates issues with RDP.

The scaling is supposed to be set as default after signing in. It resolves all the RDP-related issues as well. According to a user’s survey, this is the most preferred solution as it worked well for them.

Fix5: Change Firewall Settings

Step1: Open Search on your computer and type firewall. Open the “Windows Defender Firewall” from the search result that appears.

Step2: Click on the option saying “Allow an app or feature through Windows Firewall”.

Step3: Click on the button “Change Settings”.

Step4: Check the check-box with the label “Remote Desktop” as below and click on the OK button.

Windows Firewall is another common reason creating problems in connecting to the remote desktop. If Firewall has blocked your remote desktop, your computer can t connect to the remote computer. If this is a reason that the remote desktop can t connect to the remote computer, try the steps shared above, and you should be able to connect. Also, if you are connecting to the remote desktop for the first time, it is possible that the Remote Desktop is disabled. These steps are recommended in such cases before you connect to a remote desktop.

Fix6: Update Settings In Registry Editor

Step1: Press Windows + R and type regedit. Open the Registry Editor by clicking the OK button.

Step2: Navigate to HKEY_CURRENT_USER > Software > Microsoft > Terminal Server Client in the left pane of Registry Editor. Right-click on the empty space that appears in the right pane and Navigate to New > DWORD (32-bit). Add the name of the new DWORD as RDGClientTransport.

Step3: Double click on the new DWORD created with the name RDGClientTransport. In the properties, set Value data as one and click the OK button to apply the changes.

Try connecting to a remote desktop after following these steps. Though this is an advanced setting, many users who can t connect to remote desktop are able to connect successfully after following these steps.

Fix7: Include Server Name And IP Address In The Host File

Host file can be a reason due to which your remote desktop won’t connect. If this is a reason you can t connect to remote desktop, add server name and IP address to the host file present in your computer. Follow the steps below:

Step1: Navigate to the folder where the host file is available on your computer.

Step2: Open the hosts’ file in Notepad. You need admin access to open and modify the hosts file. Add the server name and IP address provided by the client to which you want to connect remotely. Save and close the file.

Fix8: Make The Connection Setting To Private From Public

Step1: Click on the Network icon present in the taskbar at the bottom right corner of your computer.

Step2: Click on the connection name of your network. It can be different for different users and different computers.

Step3: Make the network profile Private.

Remote connections are usually blocked or disabled in case the connection is Public. Once you change the setting to Private, you will be able to connect to the remote desktop. This setting will solve your problem if your remote desktop can t connect to the remote computer.

If your computer can’t connect to the remote computer for one of the reasons ‘Windows 10, you can try these fixes and connect to the remote desktop.

Frequently Asked Questions ( FAQ's)

Q1: How can one utilize RDP Connection?

A: You have to type the computer name you need to connect to in the box just after opening the RDP connection. And connect it with just a click.

Q2: Is Remote Desktop safe and secure?

A: In comparison with several other administration devices or tools, the RDP is much safer and secure. Although, it is unsafe every time you provide administrator access to a network.

Q3: How can I operate RDP on Windows 10?

A: To do so, you need to hit a click on Enable Remote Desktop from the System as it will set up Remote Desktop.

Q4: I am getting the error that “this computer cannot connect to the remote computer” How can I connect my computer remotely?

A: There can be many reasons restricting your computer from connecting remotely. We have shared the multiple reasons that your computer can t connect to the remote computer and provided the respective solutions with the detailed steps too. You can check them all and try the one according to your case.

Q5: I have never accessed the host file present in my computer and connected to the remote desktop for the first time. Can it be a reason I cannot connect, and how can I get the IP address?

A: Yes, it can be a reason that your remote desktop won’t connect. You should try updating the host file on your computer. To get the IP address and server name, contact your employer or admin that provides you with remote desktop access.

Also Read : Kernel Power 41 Error


Remote working is the need of the hour that most of the IT companies follow as it provides the flexibility to the employees to work from anywhere. But you might face issues connecting to the remote desktop, especially when connecting remotely for the first time. This article must be helpful to you if you also work remotely. You can bookmark the page to refer it to anytime your remote desktop won’t connect. You can refer to the various solutions shared in this article and connect to the remote desktop successfully.



My name is Sean and I started this project in 2020. It has been growing ever since. I am a serial tech entrepreneur and a tech geek. My experience in blogging and technology helps me understand what type of content people are looking for and I intend to provide the information in the best possible way.

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