WiFi Connected But No Internet? Fix Issues With Step Guide

Internet connectivity is elemental in our daily lives. Can you imagine a day without the internet anymore? I don’t think so, and especially when everything comes to your doorstep whether it is your groceries or your electronics, thanks to the internet.

Yet, despite all the advancement, frequent troubles are not unheard of. The wireless internet or Wi-Fi is the most popular connection type we find at home or offices. However, often the internet becomes unstable or disconnects frequently because there is some Wi-Fi connectivity error. The reasons behind the problems are varied but when you know the solutions, you can sort them out quickly.

Therefore, we have listed the different reasons which can lead to connection error and their probable solutions. Once you recognize the root of the problem, you can easily fix them using the tips we have shared. Never again experience a snag with the internet when you have these basic technical skills.

Also, do note that all kinds of internet troubles cannot be solved this easily and it is better to have the necessary contact solutions at hand in case the problem is more complex. However, as long as the below-mentioned issues are the reason behind your internet problem, you can easily sort them out at home.

10 Reasons For Such Errors With Their Detailed Fixes On PC

wifi connected no internet

First thing first, you must recognize the source of the problem that leads to network disconnection or error with the internet even when it appears to be connected. Once you recognize the issue, you can follow the relevant steps to troubleshoot.

Below mentioned are the different reasons due to which the internet connectivity error happens as well as the solution to the problems so that you can easily solve the issues. These problems are specifically witnessed in Desktops and laptops.

Problem With Internet Connectivity Or The Network Provider

The most common reason behind Wi-Fi connected but no internet is the network connectivity error or trouble with slow internet. Service disruption, broken cables or accidentally unplugging from the power source can all lead to this issue and has nothing to do with the devices.

Moreover, the internet service provider may be at fault too. You can find out easily by checking the “Internet” light on the modem- if it is red, the internet is disconnected. Also, the DSL and power light should be green too. If all the lights are flickering or going out from time to time, that also indicates a problem with the internet.

The Fix: In such a situation, switching off the modem and unplugging it completely for some time is a quick fix that can be tried. Once you have cut out the power supply and given some time to the device, plug it back and turn on the power and give some more time for the lights to get stable. Try reconnecting the internet once more. If the trouble still persists, then contacting the internet service provider for resolution is the only solution left.

The Problem Is The Router, Cables Or Modem

The most common reason behind Wi-Fi connected but no internet is the network connectivity error or trouble with slow internet. Service disruption, broken cables or accidentally unplugging from the power source can all lead to this issue and has nothing to do with the devices.

Moreover, the internet service provider may be at fault too. You can find out easily by checking the “Internet” light on the modem- if it is red, the internet is disconnected. Also, the DSL and power light should be green too. If all the lights are flickering or going out from time to time, that also indicates a problem with the internet.

The Fix: Restart the device by plugging and unplugging. If there is no important data to lose, you can consider factory resetting the device and then manually setting up the internet. Here’s what you can do after resetting the device to solve the trouble:

  • There will be a network icon in the bottom right corner of the task tray where you must right click. You will find “troubleshoot options” in this menu.
  • Windows will diagnose the problem and try to fix it for you.
  • If it cannot fix the problem, it will indicate the issues and, in this case, you can get expert help to solve it.

DNS Cache Errors

The DNS cache is the record of all the recent websites that you have visited. This helps to load the websites quickly when you visit them again. However, over time, due to many technical glitches, the DNS cache can get corrupted.

This can happen for reasons like viruses and unauthorized domain names. These corrupt caches can become a problem and hinder the internet connection and should be cleaned from time to time.

The Fix: The following are the different ways to flush the DNS cache:

  • Click Windows+R and then type in “cmd”. The command prompt will open when this is done.
  • In the respective dialogue box, enter “ipconfig/flushdns” and click on “run”. The DNS cache will be flushed.
  • Next, enter “ipconfig /release” in the command prompt and click on enter.
  • After this, type in, “ipconfig /renew” and click enter.
  • Once all these are done, check the internet connection and whether it is still connected and working.

You may have to refresh the device a few times and disconnect and connect the router to get the internet back on track, in case it gets disconnected.

connected to wifi but no internet

Network Adaptor Driver Problems

Old and outdated network adapter drivers are another reason behind the issue with connected with router but no internet. Often you will notice a small yellow sign on the network connection indicator which appears when such an issue arises and the internet is disrupted as a result.

When the computer is updated as and when required but the hardware drivers are not updated as frequently, the conflict arises and there are compatibility issues that lead to such troubles.

The Fix: In case the internet connectivity problem is arising from the network adaptor driver, you can try updating it following the steps mentioned below:

  • In the search bar of your computer type in “device manager” and then open the application.
  • Here you will find the list of “network adaptors” and need to click and expand that list.
  • Here you will find different options including “wireless”- right-click on that to expand.
  • In the drop-down list that you get, you can choose the option to update the driver.
  • It should automatically start the driver updating process. In case, the process does not start automatically, you will have to manually install the updated driver as recommended by your motherboard’s or computer’s manufacturer.

DNS Server Address Errors

DNS Server settings can also be the reason the network connectivity is disrupted. In such a situation, you will have to resolve any error related to the DNS Server address to keep the connection errors at bay. Usually, the DNS Server settings are changed initially when the internet setup is done. However, corrupted DNS caches and twiddling with the settings related to network connectivity can lead to server address error without your knowledge.

The Fix: To fix the trouble the following are the things that you can do:

  • Press and hold the Windows key and then click on “R” to open the windows command prompt box.
  • In the respective command bar, enter “control /name Microsoft.NetworkAndSharingCenter” and then click on OK.
  • The window which opens will feature a button on the top left corner to “Change Adaptor Settings”.
  • In the centre, you will find several options. Right-click on the Wi-Fi and then click on properties.
  • In the new window, you will have to locate the Internet Protocol version 4 and then click on the “properties” beneath it.
  • The next window will display how the IP address and DNS server can be obtained. At the bottom of this window, there is an option “Use the following DNS Server address”. You need to hit the server and click this.
  • In the preferred DNS server enter “” and as the alternate DNS server enter and then click on OK.

Conflict With The IP Address

The IP address is supposed to be unique to the device but this is not the case all the time and when you are using the default IP address, there may be two or more devices with the same IP address. In such a situation, the IP address conflict can arise. When there are two devices with the same IP address, both cannot connect to the internet at the same time. The following are the reasons which primarily cause the IP Address conflict issues:

  • When the same static IP address is assigned to two or more devices, the conflict will arise.
  • In case one device is assigned the static IP address which is in the range of DHCP and the same IP is also assigned to another device by the DHCP server on the same network, this issue arises.
  • In case the laptop is in sleep mode and the IP address is assigned in the meantime to another device, then the laptop will have a problem connecting to the internet when you again start working with it.
  • Another issue is entering the wrong IP address while connecting to the internet and, in such a case, you will need to correct it to continue using the internet without conflict.

The Fix: The following are the solution in case you have any of the above-mentioned issues with the IP address:

  • The most basic solution to prevent IP address conflict-related issues with the internet is to enter the command “ipconfig/release” in the command prompt and run it.
  • In case the IP address is not reassigned accordingly, the steps mentioned below should be followed:

    • Press Windows+R and then enter “ncpa.cpl” in the dialogue box.

    • On the dialogue box that opens, select your network and right-click on it. From the Drop-down list, click on “properties”.

    • Here, select the Internet protocol 4 or IPv4 and then click on the “properties” button right below it.

    • Select “obtain the IP address automatically” or “obtain DNS server address automatically”.

These should work unless your router has a faculty DHCP Server and in that case, you will have to contact the manufacturer for a solution.

MAC Address Filtering Issues

The Media Access Control or MAC address is a unique address that helps with controlling the network access of the devices. Many routers even have the option to filter the device access based on the MAC addresses. If the device is connected to Wi-Fi but no internet, it is likely that the MAC address settings are the issue. You need to check if the feature is enabled or not. 

In case it is enabled, only the selected mode of the MAC addresses will be able to connect to the device and access the internet. This is the list under allow mode. The other types which cannot connect are the deny mode. You need to check whether the device you are trying to connect has a MAC address that is allowed to connect to the device.

The Fix: You can do this by accessing the router management console from any computer provided you know the correct IP address. Here’s how you can do it:

  • Open the Windows command prompt by looking up “cmd” in the search bar.
  • Right-click on the command prompt and click on the option run as administrator.
  • In the respective command prompt window type ipconfig and then press enter.
  • Look for the default gateway IP address which should look like “192.168.xx…”.
  • Enter this IP address in the browser and the router’s management console will open.
  • Login using the credentials that you had set while setting up the router. If you did not change them while doing the setup, it should be the same as the ones provided at the back of the router.
  • Once you have logged in, disable the MAC address filtering setting so that these troubles do not arise at all when a new and known device is trying to connect to the internet.

Problem With The Wireless Channels

Usually, a dual-band router is the most popular though we get tri-band routers as well today. This means the router is capable of running two different bandwidths of the internet for the device or three bandwidths. These are generally 2.4 GHz and 5 GHz. In case there is a third bandwidth option, it is 5Ghz and rarely 6Ghz. In case the Wi-Fi is connected but you are not getting the internet, it may be because the wireless channel you are connected to is undergoing some glitches.

The Fix: In most cases, the users connect to the 5Ghz bandwidth because it is faster but it also works only at a shorter distance. So, if you are sitting away from the router, the internet may be unstable or slow. If you feel the channel is the problem, you can try the following solutions:

  • Press the Windows key on the keyboard and then click on the settings options.
  • In the settings windows, click on Network and Internet icon.
  • Scroll down and you will find the change adaptor settings option which you will have to click next.
  • Right-click on the adaptor settings option and then click on Properties.
  • There is a configure option on the upper right corner of the window which opens and you need to click on that.
  • Then go to the advanced tab and click on the wireless mode option under Property.
  • On the right side, click on the value drop-down menu and select 802.11b/g.
  • Next, click on OK and save the changes.
  • Disconnect and connect the internet once more to check whether the internet is working again.

Router Unresponsive

The router being unresponsive is usually hardware trouble which can only be solved by resetting the router.

In case the router itself is faulty, you will know easily when the connectivity lights do not blink even after connecting it to the power source.

In case the hardware is not faulty and the router’s software is the issue or maybe the router has changed, force reset is the best solution. You can simply unplug the router from the power source and then again connect it back.

Another option is to press the small physical reset button available at the bottom of the backside of the router in case you want to reset it. Hold it down for some time till all the lights have stopped blinking and restarted again. Check whether the device can connect to the internet after this.

internet not working but connected

ISP-Specific Issues

ISP or the Internet Service Provider issue is something that is completely out of the control of the user. This means, the Wi-Fi connected but the internet, not working troubles are arising because of server errors at the internet provider’s end. You will have to wait till the problem is sorted from their end for the network to speed up.

The Fix: However, in such a case, it is important to notify the ISP regarding the issue so that they can get to work with it. Moreover, often the issues are location specific and unless the ISP receives complaints, they may not be aware of the trouble. So, call the ISP provider when you have double-checked all other ways of connecting the internet and failed. Once they receive the complaint and start working on it, you should be able to access the internet in a few minutes or once it is resolved.

There are several reasons behind the Wi-Fi connected but internet not working apart from the ones mentioned above. However, these are the most common reasons nevertheless. The issues are not just related to your computer and laptop but can occur on your tablets and smartphone as well. However, the resolution is slightly different and so are the problems which we have discussed in the next section.

3 Reasons For Such Errors With Their Detailed Fixes On Mobile

Internet connectivity trouble can also happen on your mobile. Unlike a desktop and laptop, the settings and reasons are slightly different here. But when you know the source of the trouble, you can fix it quickly.

We have listed three such issues that lead to internet connection error on mobiles and their solution:

Network Reception Is Low

When your smartphone has Wi-Fi connected but no internet, this is likely to be caused by a low network reception. When the trouble is with a network, you can try refreshing the device. The problem can be varied like the network reception looks fine and the Wi-Fi connected but no internet, in this case, you can switch off the phone and turn it on again. You can also try putting your phone on aeroplane mode and then turn off the mode after a few minutes and give your device the time to connect to the network. The problem with the network is likely to get sorted once the phone is reset this way.

The Fix: In case the trouble persists, then the problem is with the network provider and you may have to wait some time for the internet to speed up once more. You can also contact the network service provider for the solution and to find out if it is a server problem in general or there is some specific error on the device with the network reception. If the latter is the case, your problem is more complicated.

Wireless Mode On The Router

In case your device is not compatible with the Wi-Fi mode on your router, it will not be able to connect to the network. This is not a common issue and usually occurs when you have an old router model. Rarely it is the other way around and, in such cases, you will have to find out which device is the problem. If all other devices are connecting with the router except the smartphone, then there is an obvious barrier between your device and the router.

The Fix: Routers come with various Wi-Fi modes such as 802.11 b or 802.11 b/g or 802.11 b/g/n, etc. The letters denote the different Wi-Fi modes and the oldest form of Wi-Fi is “b”. You need to check the specification of the android device to find out the modes which are supported by the phone. The Wi-Fi needs to be set accordingly so that your phone can be connected as well.

To update the Wi-Fi mode, you need to follow the steps mentioned below:

  • From the laptop or the desktop, log in to the router dashboard and find the different options of Wi-Fi mode available with the device.
  • You will find these under the Wi-Fi setting menu where the SSID and password are also set.
  • Once you find the list of the Wi-Fi modes, select the option compatible with your mobile from the drop-down menu and then click on apply and save changes. Once the changes are saved, turn off the Wi-Fi and restart it once more.

The problem should be solved with the above-mentioned step. In case it persists, try the same steps and select a different Wi-Fi mode.

Mobile Network Settings Error

Often meddling too much with your android network settings can also create some connectivity barrier which you may not be aware of. As a result, it becomes difficult to detect why your phone is connected to Wi-Fi but no internet.

The Fix: To sort this type of issue, you can reset the network settings to the default version. The option to do so is available on the settings of the android device. 

  • In the network settings of the device, you will find the reset options for different network connectivity modes.
  • Click on this option and then click on the “Reset Wi-Fi, mobile and Bluetooth” option.
  • You will be sent to the next page and at the bottom, you will find the option “reset settings”- click on that.
  • Now try connecting with the Wi-Fi again and see if it connects. In case the trouble is still there, your last resort will be opting for a factory reset.

Frequently Asked Questions ( FAQ's)

Q. Why is my Wi-Fi connected but no internet android?

A. It is a common problem that many of you face. Your Wi-Fi shows many connections but you won’t get any internet access. There are various reasons behind this particular problem.

  • Maybe your device is not connected to the router. You should always check whether you always check whether the router is connected to all the other devices in the room.
  • Another common mistake we make is forgetting to turn the mobile data off. You should check whether your mobile data is off before accessing the internet.
  • Your android May show that it is connected to Wi-Fi still you won’t get any internet. One of the easiest ways to solve this problem is by shutting off and then restarting your Wi-Fi. 

Q. Why is my internet blocked?

A. The Internet getting blocked is a common issue. Your internet can get blocked due to various reasons.

  • Some anti-virus software has the feature of firewall utility. It serves as a barrier against spam or harmful websites or files. To do that internet access can also get blocked.
  • The malicious or harmful virus often gets into our system through downloaded files. These viruses are capable of altering your settings resulting in an internet connection blocked error.
  • Or maybe your system needs to be refreshed. In that case, just rebooting your computer is enough to reconnect your internet access.

Q. Why does my internet say connected but no Internet?

A. Internet saying connected but you cannot access it is the most frustrating problem we often face. The reason behind this problem can be varied.

  • It can be a problem with your device or the router. In either case, you can find the problem by connecting some other device to your Wi-Fi. If the other device connects then your device Wi-Fi adapter may be at fault. But if your Wi-Fi doesn’t connect with the other device then the router may have some problem.
  • Another common factor behind the no internet problem is the compatibility of the device with the Wi-Fi. There are various speeds of the internet and coverage. So, if your device is using the latest version but the Wi-Fi is using an older version of speed then there will be a clash between these two different standards. As a result, your internet will be hampered.

Q. What does it mean when it says connected no Internet?

A. Often you may get the message that wifi is connected but no internet when you are opening the browser. This simply means that the wifi connectivity is correctly done but the device is unable to reach the internet for some reason.


We shared the different reasons behind internet troubles and their solutions, ensuring that sorting out the internet becomes easier. Let your work or entertainment not get hampered by sudden network disruption by honing these essential technical skills. Recognize the problems first and you can easily sort them independently without any technical help. 

The internet is a basic necessity today and when you have the right skills and know the basics of solving the problems, you can easily ensure your devices are running perfectly without any interruption. We have shared every detail to troubleshoot all possible router and network problems that can occur. Now you can enjoy uninterrupted connectivity without having to worry about any hindrance.



My name is Sean and I started this project in 2020. It has been growing ever since. I am a serial tech entrepreneur and a tech geek. My experience in blogging and technology helps me understand what type of content people are looking for and I intend to provide the information in the best possible way.

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